Membership Assistant (Part-Time)
Theatre for Young Audiences USA
New York, NY 10017
This position is a remote working opportunity. Candidates from across the United States are invited to apply.
About Theatre for Young Audiences USA
Theatre for Young Audiences/USA (TYA/USA), is the leading national organization for the professional field of theatre for young people, their families, and their communities. Dedicated to ensuring that all young people have access to high-quality theatre experiences, the organization provides robust programming, professional development, advocacy, research, and resources to thousands of individual artists, educators, and TYA organizations across the country. Founded in 1965, TYA/USA is the United States Center for the International Association of Theatre for Children and Young People (ASSITEJ). Most recently, the organization offered a Virtual Festival and Conference serving 1200 participants across 21 countries, and the Listen, Learn, Lead: Antiracism in TYA Webinar Series, inspiring action and change across the field to ensure a more equitable future. www.tyausa.org.
TYA/USA seeks a Part-Time Membership Assistant. This individual will be a crucial member of a small but growing staff team. The Membership Assistant is responsible for supporting TYA/USA’s national membership base (1000+ members) including communications, customer service, outreach, and database management.
The ideal candidate is an energetic, detail-oriented, self-motivated arts administrator with an interest in theatre and a deep commitment to equity, diversity, inclusion, and antiracism.
This is a part-time hourly non-exempt position at $17.50/hour with an average of 10-12 hours a week ($200 weekly). Schedule to be mutually agreed upon.
Responsibilities include but are not limited to:
Membership & Communications Support
Serve as primary and initial contact for membership customer service related calls, fielding questions, issues, etc.
Manage all membership administrative communications, including new member submissions and renewals.
Administer the relationship side of the membership database, updating contact information, processing dues and renewal cycles.
Offer customer services to members, including account management and support
Research potential members and coordinating outreach.
Support relationships with other membership organizations.
Serve as main responder to all inquiries in the [email protected] account and social media accounts
Support the creation of marketing emails, including the TYA Connect e-blast and other communication.
Support the management of theatre listings on the TYA/USA website, job listings, etc.
General office support as needed.
Donor Relationship Support
Track donor database
Support annual appeal and process donor acknowledgements
Provide administrative support for grant tracking and donor relationships
Desired Skills and Experience
Excellent customer service skills
Solution-oriented thinking and problem-solving skills
Ability to work remotely
Motivated and enthusiastic to help grow a national membership organization
Commitment to ongoing individual and collective learning
Proficient in Google Workspace
Experience with customer relationship management (CRM) platforms a plus
Interest in Theatre for Young Audiences a plus
Please submit a resume and a statement that speaks to what excites you about taking on this role, as well as your approach to equity, diversity, and inclusion. EDI is an important part of TYA/USA’s mission, and we ask you to share the ways that you imagine bringing a commitment to EDI to your work. No “cover letters” necessary. While we ask that resumes be submitted in written form, we invite applicants to submit their statement via a written statement, audio or video recording – whatever form best supports your self-expression.
Please submit a resume and statement with the subject line “Membership Assistant” to [email protected]. Applications will be reviewed beginning January 4, but the posting will remain active until the position is filled.
TYA/USA serves the national field of Theatre for Young Audiences, and we strive to build a staff, board, and programming that reflects the diversity of the United States as well as the global society in which we live. We strongly encourage candidates from communities that have been historically underrepresented in the TYA field to apply.
All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
February 1, 2021 –
HOW TO APPLY
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