Luxury Concierge (P/T Sunday & Monday)

The Parlor NYC
New York, NY 10016
US

Job Details

DESCRIPTION

Our Concierge is an essential member of our Parlor team.  In this hospitality focused position, you will be the face of our luxury beauty and wellness center, located in Nomad at 160 Madison Avenue. Our Concierge will provide hotel-style service to our guests and members. This is an exciting front-facing position that requires poise, polish and a passion for delivering a high touch customer experience!

Key Responsibilities:

  • First point of contact- Greet and check in our members and their guests at the front desk, conduct tours and collect prospective new member/client data as directed by The Parlor.

  • Provide warm, thoughtful, solution-oriented customer service.

  • Demonstrate expert knowledge of all member beauty and wellness services, and be able to answer questions accordingly. Make recommendations and schedule appointments. 

  • Uphold company culture at all times while making guests feel welcomed and valued.

  • Maintain the beauty of our space.

  • Perform basic administrative and customer service duties: responding to email inquiries, delivering messages, accepting/ delivering packages, answer phone etc

  • Maintain common areas/coffee bar in accordance with the standards set forth by The Parlor.

  • Provide high-volume hospitality and service during events and business hours.

  • Assist with managing an efficient flow of service

  • Assist with set-up and breakdown of events.

  • Assist with building operations and maintenance 

  • Identify issues for escalation to management and document accordingly.

  • Monitor security and safety of building.

  • Assist with enforcing “House Rules” as needed with tactfulness and hospitality.

Key Qualities

  • Positive, “can do” attitude

  • Reliable, responsible, and punctual

  • Friendly, warm, personable

  • Proactive and independent

  • Takes direction and responds to feedback well

  • Solution-oriented hospitality & customer service skills

Requirements

  • Prior experience in a hospitality, salon, retail, or customer service role.

  • Willingness to work weekends and some holidays.

  • Strong written and verbal communication skills.

  • Proficiency with Gmail, Google Calendar, Excel, and social media platforms such as Instagram.  

  • Must be able to provide at least 15 hours of availability per week with a set schedule of Sunday and Monday.

About The Company

The Parlor NYC is a curated community of premier beauty and wellness experts in the heart of the NoMad Design District at 33rd Street and Madison Avenue. The Parlor NYC is the first and only luxury, state-of-the-art space that offers a diverse range of cutting edge aesthetic and wellness services under one roof as a “head-to-soul” destination. Our luxury suites are artfully designed to provide our members with a dedicated space for their business and clients along with access to full-service amenities. Membership includes a lease for a fully equipped suite, as well as an expansive list of amenities including marketing/social media support, full-time concierge, lounge common areas, 24 hour access + wellness cafe/coffee bar. At The Parlor, we believe that beauty and wellness, when practiced together, create a radiance that is far more than just skin-deep.

DURATION

December 6, 2020 –

SALARY

18/hr

HOW TO APPLY

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