Operations Manager – Tilles Center

Long Island University
Brookville, NY 11548

Job Details


Operations Manager – Tilles Center

Long Island University

Reporting to the Director of Business Operations, the Operations Manager is responsible for the overall function of the front of house operations during performances and activities, creating a welcoming environment for all patrons, and ensuring a smooth operations through adequate communications with Box Office, production and other invested constituencies.

Principal Responsibilities

The responsibilities of the Operations Manager include but are not limited to:

• Overseeing the environment and experience for all patrons and visitors to Tilles Center, the Operations Manager is expected to maintain high standards of safety, security, courtesy and customer service at a wide range of events.

• Responsible for the overall function of the audience services staff, with special emphasis on ushers, ticket takers, event attendees, volunteers and guest services.

• Payroll enrollment and reporting for audience services staff.

• Coordinating the presence of outside merchandisers at concerts and events, including negotiating financial and setup arrangements and settling accounts immediately following an event.

• Maintain Lost and Found.

• A member of the first response team in case of campus wide emergency

• Support of Box Office operations as deemed necessary by the Audience Services Manager, including but not limited to a working knowledge of ticketing software, sales policies and procedures and staff management.

• Oversight and management of Tilles Center Concessions, including but not limited to ordering and procurement of supplies, hiring and supervision of concessions staff, ensuring compliance with all relevant health codes and regulations, preparing various sales and operational reports in consultation with the Director of Business Operations, and cash management and reconciliation.

Qualifications: BA degree. Understanding of issues/ challenges of non-profits, and the arts; excellent interpersonal skills; must understand and work with various audiences and employees. Strong organizational skills, oral and written communication skills. Applicants must have the ability to work with a large team and to meet challenges while working with various inter-campus departments. Computer skills required (Microsoft Office Suite, Ticketing Software …); AED/CPR certification and NY TIPS alcohol training certification and ServSafe Food Manager training or completed within 60 days of employment.

Special Information: Applicants must be able to work on the weekends and late evenings, as well as during the week. Must have knowledge of ticket scanners, credit card machine, flashlights, radio communications, and emergency medical equipment.

Please send cover letter, resume and contact information for three references to: https://apptrkr.com/1447605

LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.