Customer Service Associate

Hazel Village
Brooklyn, NY 11215


Emma Katz

Job Details


Position Title: Customer Service Associate
Part-Time, Immediate Start Date

About Hazel Village:
Hazel Village makes organic cotton woodland animals, dolls, doll clothes and matching children’s clothes to inspire hours of immersive, low-tech play. The company and the animals have the same core values: we are resourceful, clever, jolly, diligent, and gentle.

About the Position:
The Customer Service Associate is responsible for assisting customers, fielding questions and comments on multiple channels including phone, email and social media.

S/he should be a friendly person with excellent communication skills. Must be able to learn the details of the products and store policies. Reports to the COO and will be in regular contact with Inventory, Fulfillment and Marketing staff to keep current with the promotions and stock situation in the store.

This is a part time position, 25 hours/week, 12-5pm Monday-Friday (flexible). At least two days a week are required in-person at the Hazel Village flagship store at 510 Third Avenue Brooklyn, NY. The rest of the job can be done remotely.

Essential Duties:

  • Customer Experience
  • Assist customers in person, on the phone, over email and social media (responding to comments/DMs).
  • Keep storefront area tidy for shoppers. Help to design and refresh displays.
  • Staff special events and markets as schedule permits.

Required Qualifications:

  • 1+ years of customer service experience.
  • Excellent attention to detail.
  • Punctual and reliable.

Helpful Qualifications:

  • Social media savvy.
  • Spanish proficiency.
  • Available for occasional work in-store.

Contract Terms:
This is a part-time, temporary position that may become permanent after the initial 3-month contract.

No job description of a position can possibly include all duties. Applicants should be aware that the job may change on a temporary or regular basis according to the needs of the business without it being specifically included in the job description.


January 28, 2019 – April 29, 2019



Send e-mail to 00000168-7173-d574-af7b-f17b15b10000…

*NOTE: Do not copy/paste the above email address as it is encoded with SPAM protection. Just click it to initiate an email from your preferred email client.