Customer Service Representative

Dramatists Play Service, Inc.
New York, NY 10016

Job Details


A leading play licensing and publishing company is seeking a Customer Service Representative.
This is an Full-Time, Entry-Level position. Position reports directly to the Customer Relations Manager.

Responsibilities include (but are not limited to):

·         Answer questions via telephone and email
·         Process book sale orders and apply credit card payments
·         Prepare quotes for purchase orders regarding book prices and shipping costs
·         Update customer contact information (e.g., billing/shipping)
·         Resolve shipping and payment issues
·         Review Frequently Asked Questions on website and guide customers to proper webpages
·         Interact with off-site warehouse
·         Transfer calls that need to be redirected to proper departments or voicemail
·         Cover Front Desk Receptionist or assist other departments, as needed


·         Punctual, professional, and organized
·         Customer focused
·         Excellent telephone skills and verbal communication
·         Courteous and friendly, sometimes under pressure and during high volume periods
·         Proficient with Microsoft Office, especially Outlook
·         Experience with fax, personal printers, and large capacity copier/scanner machines
·         Ability to be confidential regarding high profile clients
·         Knowledge of the theatre industry and a love of theatre itself, is a plus

When applying, please enter “Customer Service Representative – Your Name” in the email subject line.


$28,000/yr + Benefits



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