Customer Support Specialist (Part Time)

SprezzaBox
New York, NY 10001
US

CONTACT NAME

Disi Fei

Job Details

DESCRIPTION

SprezzaBox is a men’s fashion e-commerce subscription company based in NYC looking to hire a temp to perm Customer Support Specialist (part time). We are a young company and a fun team to work with. Our ideal candidate is organized, self-motivated, professional and detail oriented. Must live in NYC or the tri-state area.

Hours: 15-20 hours per week

Pay: $15+/hour (salary depending on experience)

Responsibilities:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

  • Handle emails, calls, text messages and live chat on-site

  • Work with shipping/operations department to ensure accurate orders/refunds

  • Process returned orders

  • Compile internal reports regarding accounts

  • Record details of inquiries, comments, complaints and transactions

  • Think creatively about ways in which we can optimize each customer’s experience

Requirements:

  • Experience in a customer service or help desk capacity required

  • Degree from an accredited college or university

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Has a pleasant, patient and friendly attitude

  • Problem-solver who understands how to work with all types of customer personalities

  • Can prioritize and manage multiple tasks simultaneously

  • Willingness to work a flexible schedule and occasional overtime when needed

  • Detail-oriented and highly organized

  • Knowledge of ZenDesk is a plus

Required education:

  • Completed Bachelor’s degree

Required experience:

  • Minimum of 2 years in customer service

DURATION

January 2, 2019 – December 1, 2020

SALARY

$15+ per hour

HOW TO APPLY

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